{"id":1113,"date":"2025-01-09T18:43:38","date_gmt":"2025-01-09T18:43:38","guid":{"rendered":"https:\/\/www.prolimehost.com\/blogs\/?p=1113"},"modified":"2025-01-09T18:45:39","modified_gmt":"2025-01-09T18:45:39","slug":"how-to-manage-conflict-rather-than-have-it-manage-you","status":"publish","type":"post","link":"https:\/\/www.prolimehost.com\/blogs\/how-to-manage-conflict-rather-than-have-it-manage-you\/","title":{"rendered":"How to Manage Conflict Rather Than Have it Manage You"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_80 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.prolimehost.com\/blogs\/how-to-manage-conflict-rather-than-have-it-manage-you\/#How_to_manage_conflict_is_a_communications_skill\" >How to manage conflict is a communications skill<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.prolimehost.com\/blogs\/how-to-manage-conflict-rather-than-have-it-manage-you\/#Conflict_Awareness\" >Conflict Awareness<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.prolimehost.com\/blogs\/how-to-manage-conflict-rather-than-have-it-manage-you\/#Moving_Beyond_Conflict\" >Moving Beyond Conflict<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.prolimehost.com\/blogs\/how-to-manage-conflict-rather-than-have-it-manage-you\/#How_Important_is_Feedback\" >How Important is Feedback<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.prolimehost.com\/blogs\/how-to-manage-conflict-rather-than-have-it-manage-you\/#Some_Recommendations_from_Other_Support_Groups\" >Some Recommendations from Other Support Groups<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.prolimehost.com\/blogs\/how-to-manage-conflict-rather-than-have-it-manage-you\/#Some_examples\" >Some examples<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.prolimehost.com\/blogs\/how-to-manage-conflict-rather-than-have-it-manage-you\/#BROUGHT_TO_YOU_BY_PROLIMEHOST\" >BROUGHT TO YOU BY PROLIMEHOST<\/a><ul class='ez-toc-list-level-5' ><li class='ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.prolimehost.com\/blogs\/how-to-manage-conflict-rather-than-have-it-manage-you\/#VPS_SERVICES_LIGHTNING_FAST_SSD_VIRTUAL_SERVERS\" >VPS SERVICES: LIGHTNING FAST SSD VIRTUAL SERVERS<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.prolimehost.com\/blogs\/how-to-manage-conflict-rather-than-have-it-manage-you\/#DEDICATED_SERVERS_BACKED_BY_A_999_SLA_NETWORK_UPTIME_GUARANTEE\" >DEDICATED SERVERS: BACKED BY A 99.9% SLA NETWORK UPTIME GUARANTEE<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.prolimehost.com\/blogs\/how-to-manage-conflict-rather-than-have-it-manage-you\/#ASIA_OPTIMIZED_SERVERS_IMPROVING_CONNECTION_SPEED_AND_QUALITY\" >ASIA OPTIMIZED SERVERS: IMPROVING CONNECTION SPEED AND QUALITY<\/a><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"How_to_manage_conflict_is_a_communications_skill\"><\/span>How to manage conflict is a communications skill<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-1124\" src=\"https:\/\/www.prolimehost.com\/wp-content\/uploads\/sites\/4\/solution-488976_640-300x212.jpg\" alt=\"conflict resolution\" width=\"456\" height=\"322\" srcset=\"https:\/\/www.prolimehost.com\/blogs\/wp-content\/uploads\/sites\/4\/solution-488976_640-300x212.jpg 300w, https:\/\/www.prolimehost.com\/blogs\/wp-content\/uploads\/sites\/4\/solution-488976_640-512x362.jpg 512w, https:\/\/www.prolimehost.com\/blogs\/wp-content\/uploads\/sites\/4\/solution-488976_640-211x150.jpg 211w, https:\/\/www.prolimehost.com\/blogs\/wp-content\/uploads\/sites\/4\/solution-488976_640.jpg 640w\" sizes=\"(max-width: 456px) 100vw, 456px\" \/>The key is learning how to <a href=\"https:\/\/www.clarke.edu\/campus-life\/health-wellness\/counseling\/articles-advice\/tips-for-managing-conflict\/\" target=\"_blank\" rel=\"nofollow noopener\">manage conflict<\/a> rather than have it manage you. I avoid disputes whenever possible, but realize they\u2019re inevitable &#8211; so instead of reacting on an emotional level, my solution is to manage them proactively. Part of that is being solution focused versus problem focused. It\u2019s all about communications; understanding what your personal triggers are, then mapping out the opposing positions, finding common ground, and then proposing win-win solutions.<\/p>\n<p>You can earn a Doctorate in Conflict Analysis and Resolution, but I think most of us have earned some credits for coping with conflict on the street level, and certainly in the hosting industry.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Conflict_Awareness\"><\/span>Conflict Awareness<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>First, you should understand your own conflict patterns, then develop and practice methods to listen more effectively, map out the conflicts, and learn to differentiate difficult people from difficult behavior. We all know the type. Some clients and prospects just instinctively know what hot buttons to press.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Moving_Beyond_Conflict\"><\/span><img decoding=\"async\" class=\"alignright wp-image-1127 size-medium\" src=\"https:\/\/www.prolimehost.com\/wp-content\/uploads\/sites\/4\/Conflict-management-240x300.png\" alt=\"conflict management\" width=\"240\" height=\"300\" srcset=\"https:\/\/www.prolimehost.com\/blogs\/wp-content\/uploads\/sites\/4\/Conflict-management-240x300.png 240w, https:\/\/www.prolimehost.com\/blogs\/wp-content\/uploads\/sites\/4\/Conflict-management.png 512w\" sizes=\"(max-width: 240px) 100vw, 240px\" \/>Moving Beyond Conflict<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>What we\u2019re really talking about here is developing professional skill sets to increase the success of your business operations. Customer support is very much about resolving customer conflicts or problems. While the solution could be purely technical, the perception of value rests with your client. How well you communicate relates directly to customer churn. Bad communication skills = high customer churn. Great communication skills = raving fans and a loyal customer base.<\/p>\n<p>The key, I think, is to actively listen, showing genuine interest and concern. Clarify the problem; ask questions, then listen &#8211; separating emotions from issues. Sometimes, you just have to say NO, it won\u2019t work. And after conflicts are managed, it\u2019s important to solicit feedback.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"How_Important_is_Feedback\"><\/span><img decoding=\"async\" class=\"alignleft wp-image-1128 size-medium\" src=\"https:\/\/www.prolimehost.com\/wp-content\/uploads\/sites\/4\/Information-exchange-300x212.png\" alt=\"information exchange\" width=\"300\" height=\"212\" srcset=\"https:\/\/www.prolimehost.com\/blogs\/wp-content\/uploads\/sites\/4\/Information-exchange-300x212.png 300w, https:\/\/www.prolimehost.com\/blogs\/wp-content\/uploads\/sites\/4\/Information-exchange-512x362.png 512w, https:\/\/www.prolimehost.com\/blogs\/wp-content\/uploads\/sites\/4\/Information-exchange-211x150.png 211w, https:\/\/www.prolimehost.com\/blogs\/wp-content\/uploads\/sites\/4\/Information-exchange.png 640w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>How Important is Feedback<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Feedback is so important that you should reach out to your clients randomly to ascertain their comfort level with your products or services. Perhaps your perception that they\u2019re satisfied clients is completely off track, and they\u2019re actively searching for a new provider. How would you know until they sent in their cancellation request? At that point, you become reactive instead of proactive. Again, it\u2019s all about effective communications and productive interactions.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Some_Recommendations_from_Other_Support_Groups\"><\/span>Some Recommendations from Other Support Groups<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<blockquote><p>\u201cI would say to take everyone out back and beat them with rolled up newspaper, but I know that is not the answer.\u201d<\/p><\/blockquote>\n<blockquote><p>\u201cFor our company we do try to avoid being &#8220;over personal&#8221; when conflicts come up, as it seems emotions tied to work and everything thinking they &#8220;did more&#8221;, &#8220;work more&#8221;, etc. end up getting the better of everyone involved.\u201d<\/p><\/blockquote>\n<blockquote><p>\u201cI find that screaming as loud as I can at the other person always helps.\u201d<\/p><\/blockquote>\n<blockquote><p>\u201cCommunication, communication, communication! Oh, did I mention communication!?! I totally agree that communication is extremely important to handling conflict.\u201d<\/p><\/blockquote>\n<p>I think that it\u2019s always best to approach things like this with a clear head, and sometimes the newspaper doesn&#8217;t hurt either (just kidding).<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Some_examples\"><\/span>Some examples<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ol>\n<li>I had a prospect accuse me of being deceptive a few years back because I wouldn&#8217;t offer him the same specific dedicated server that he said his friend had with us. Turned out his friend was collocating with us and purchased his server elsewhere. Plus, the only info he gave me was the IP address of his friend\u2019s server &#8211; not his name. This was one of those cases where I had to say we did not offer that specific dedicated server, but could collocate one with those specs if he wanted. What complicated this was that he was a foreign prospect, and the translation wasn&#8217;t easy. This chat could have gone any number of directions based on my questions. Thankfully, I was able to piece enough of the pieces of the puzzle together to at least answer his query. When a prospect accuses you of being deceptive, it&#8217;s hard not to let emotion get in the way of resolving the underlying issue.<\/li>\n<\/ol>\n<ol start=\"2\">\n<li>Way back when I was a field technician (customer engineer), I serviced high end typesetters and the going rate for service (non-contract) was $120 flat rate for the first hour of service. That seems high, but these typesetters sold for $35,000 and up. Anyway, I took one of those calls where the client hovers over you, watching every move you make. On this call, a wire had fallen off one side of a fuse that powered the floppy drives (I did say this was years ago). The entire call took maybe 5 minutes, but I had to charge them $120 anyway. Needless to say, the client balked at having to spend so much money on a simple repair. Depending on how I reacted, this situation could have turned sour very quickly. Instead, I simply explained that the call only took five minutes to resolve because I know where to look because of my training. In reality, I was allowing them to get back online quicker, and do what they do best.<\/li>\n<\/ol>\n<p>Our 26th President, Theodore Roosevelt, explained conflict resolution as \u201cSpeak softly and carry a big stick.&#8221;<\/p>\n<h4><img decoding=\"async\" class=\"aligncenter size-full wp-image-51\" src=\"https:\/\/www.prolimehost.com\/wp-content\/uploads\/sites\/4\/2014\/08\/unnamed-e1408122780935.jpg\" alt=\"ProlimeHost\" width=\"400\" height=\"80\" srcset=\"https:\/\/www.prolimehost.com\/blogs\/wp-content\/uploads\/sites\/4\/2014\/08\/unnamed-e1408122780935.jpg 400w, https:\/\/www.prolimehost.com\/blogs\/wp-content\/uploads\/sites\/4\/2014\/08\/unnamed-e1408122780935-300x60.jpg 300w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><\/h4>\n<h4><span class=\"ez-toc-section\" id=\"BROUGHT_TO_YOU_BY_PROLIMEHOST\"><\/span>BROUGHT TO YOU BY PROLIMEHOST<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>We\u2019ve been in the web hosting industry for over a decade, helping hundreds of clients succeed in what they do best and that\u2019s running their business. We specialize in Virtual Private Servers (VPS) and dedicated servers, with data centers in Los Angeles, Denver &amp; Singapore.<\/p>\n<h5><span class=\"ez-toc-section\" id=\"VPS_SERVICES_LIGHTNING_FAST_SSD_VIRTUAL_SERVERS\"><\/span>VPS SERVICES: LIGHTNING FAST SSD VIRTUAL SERVERS<span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p>Our\u00a0<a href=\"https:\/\/www.prolimehost.com\/ssd-vps-server\/\">Virtual Private Servers<\/a>\u00a0all feature high performance Xeon processors and SSD storage in a RAID10 configuration to optimize your server\u2019s performance, which dramatically enhances visitor experiences on your site.<\/p>\n<p>That speed is backed by unparalleled 24\/7 support, featuring both outstanding response AND resolution times to maximize your uptime.<\/p>\n<p><strong><em>Now is the time to join the ProlimeHost virtual private server revolution.<\/em><\/strong><\/p>\n<h5><span class=\"ez-toc-section\" id=\"DEDICATED_SERVERS_BACKED_BY_A_999_SLA_NETWORK_UPTIME_GUARANTEE\"><\/span>DEDICATED SERVERS: BACKED BY A 99.9% SLA NETWORK UPTIME GUARANTEE<span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p>We only use enterprise-class hardware in our\u00a0<a href=\"https:\/\/www.prolimehost.com\/los-angeles-dedicated-servers\/\">dedicated servers<\/a>\u00a0and offer a four (4) hour hardware replacement. Throw in IPMI for remote management, support for public and private networks, free operating system (OS) re-installs, and SATA, SAS &amp; SSD (including NVMe) storage. \u00a0For everything from gaming servers to\u00a0<a href=\"https:\/\/www.prolimehost.com\/discounted-dedicated-server-deals\/\">cheap dedicated servers<\/a>, we\u2019re here to help.<\/p>\n<h5 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"ASIA_OPTIMIZED_SERVERS_IMPROVING_CONNECTION_SPEED_AND_QUALITY\"><\/span>ASIA OPTIMIZED SERVERS: IMPROVING CONNECTION SPEED AND QUALITY<span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p>Procuring an Asia optimized server improves the connection speed and quality between the server and the users in Asia or China. This can reduce latency, packet loss, jitter, and bandwidth issues that can affect the performance and reliability of the server and the applications hosted on it. For more information, please call 1-877-477-9454 or\u00a0<a href=\"https:\/\/www.prolimehost.com\/contact\/\">contact us<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"How to manage conflict is a communications skill The key is learning how to manage conflict rather than&hellip;","protected":false},"author":3,"featured_media":1124,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"csco_display_header_overlay":false,"csco_singular_sidebar":"","csco_page_header_type":"","footnotes":""},"categories":[1,10],"tags":[199,120,123,156,43,24,107,113,198,139,106,33],"class_list":{"0":"post-1113","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-geneal","8":"category-tutorials-tips","9":"tag-amd-servers","10":"tag-asia-optimized","11":"tag-china-optimized","12":"tag-conflict-management","13":"tag-dedicated-server","14":"tag-dedicated-servers","15":"tag-dedicated-servers-usa","16":"tag-gaming-servers","17":"tag-gpu-servers","18":"tag-prolimehost","19":"tag-virtual-private-servers","20":"tag-vps","21":"cs-entry"},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.prolimehost.com\/blogs\/wp-json\/wp\/v2\/posts\/1113","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.prolimehost.com\/blogs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.prolimehost.com\/blogs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.prolimehost.com\/blogs\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.prolimehost.com\/blogs\/wp-json\/wp\/v2\/comments?post=1113"}],"version-history":[{"count":0,"href":"https:\/\/www.prolimehost.com\/blogs\/wp-json\/wp\/v2\/posts\/1113\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.prolimehost.com\/blogs\/wp-json\/wp\/v2\/media\/1124"}],"wp:attachment":[{"href":"https:\/\/www.prolimehost.com\/blogs\/wp-json\/wp\/v2\/media?parent=1113"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.prolimehost.com\/blogs\/wp-json\/wp\/v2\/categories?post=1113"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.prolimehost.com\/blogs\/wp-json\/wp\/v2\/tags?post=1113"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}