{"id":1159,"date":"2024-12-27T17:35:33","date_gmt":"2024-12-27T17:35:33","guid":{"rendered":"https:\/\/www.prolimehost.com\/blogs\/?p=1159"},"modified":"2024-12-27T17:51:47","modified_gmt":"2024-12-27T17:51:47","slug":"attitude-sells","status":"publish","type":"post","link":"https:\/\/www.prolimehost.com\/blogs\/attitude-sells\/","title":{"rendered":"Attitude Sells &#8211; Web Hosting Services"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_84 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.prolimehost.com\/blogs\/attitude-sells\/#What_type_of_attitude_Of_course_I_mean_the_RIGHT_attitude_sells\" >What type of attitude? Of course, I mean the RIGHT attitude sells.<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.prolimehost.com\/blogs\/attitude-sells\/#As_web_hosting_providers\" >As\u00a0web hosting providers<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.prolimehost.com\/blogs\/attitude-sells\/#Poor_attitudes\" >Poor attitudes<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.prolimehost.com\/blogs\/attitude-sells\/#From_the_prospects_and_customers_point_of_view\" >From the prospects and customers point of view<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.prolimehost.com\/blogs\/attitude-sells\/#How_one_percent_makes_a_difference\" >How one percent makes a difference<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.prolimehost.com\/blogs\/attitude-sells\/#That_one_percent_of_effort_begins_with_attitude\" >That one percent of effort begins with attitude<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.prolimehost.com\/blogs\/attitude-sells\/#Customers_that_dont_complain_are_not_necessarily_satisfied_customers\" >Customers that don\u2019t complain are not necessarily satisfied customers.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.prolimehost.com\/blogs\/attitude-sells\/#Who_would_you_rather_give_your_hard_earned_money_to\" >Who would you rather give your hard earned money to?<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.prolimehost.com\/blogs\/attitude-sells\/#BROUGHT_TO_YOU_BY_PROLIMEHOST\" >BROUGHT TO YOU BY PROLIMEHOST<\/a><ul class='ez-toc-list-level-5' ><li class='ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/www.prolimehost.com\/blogs\/attitude-sells\/#VPS_SERVICES_LIGHTNING_FAST_SSD_VIRTUAL_SERVERS\" >VPS SERVICES: LIGHTNING FAST SSD VIRTUAL SERVERS<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/www.prolimehost.com\/blogs\/attitude-sells\/#DEDICATED_SERVERS_BACKED_BY_A_999_SLA_NETWORK_UPTIME_GUARANTEE\" >DEDICATED SERVERS: BACKED BY A 99.9% SLA NETWORK UPTIME GUARANTEE<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/www.prolimehost.com\/blogs\/attitude-sells\/#ASIA_OPTIMIZED_SERVERS_IMPROVING_CONNECTION_SPEED_AND_QUALITY\" >ASIA OPTIMIZED SERVERS: IMPROVING CONNECTION SPEED AND QUALITY<\/a><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"What_type_of_attitude_Of_course_I_mean_the_RIGHT_attitude_sells\"><\/span>What type of attitude? Of course, I mean the RIGHT attitude sells.<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-2579 size-full\" src=\"https:\/\/www.prolimehost.com\/wp-content\/uploads\/sites\/4\/attitude.jpg\" alt=\"Web Hosting Services\" width=\"638\" height=\"319\" srcset=\"https:\/\/www.prolimehost.com\/blogs\/wp-content\/uploads\/sites\/4\/attitude.jpg 638w, https:\/\/www.prolimehost.com\/blogs\/wp-content\/uploads\/sites\/4\/attitude-300x150.jpg 300w, https:\/\/www.prolimehost.com\/blogs\/wp-content\/uploads\/sites\/4\/attitude-512x256.jpg 512w\" sizes=\"(max-width: 638px) 100vw, 638px\" \/><span style=\"color: initial; font-size: revert;\"> Even the \u201cperception\u201d of a poor attitude can sour prospects and clients, leading to increased customer churn and diminished sales. Every contact with a prospect or client is an opportunity, if not immediately, then certainly in 30, 60, 90 days or down the road. Every objection is an opportunity, whether it\u2019s in sales or service and your attitude plays heavily on the outcome. In short, attitude sells.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"As_web_hosting_providers\"><\/span>As\u00a0web hosting providers<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>In web hosting, sales and service efforts are largely conducted via telephone conversations, email messages or live chat. Do you present an attitude of \u201cI care about you?\u201d in your written or spoken words? Phrases like, \u201cThank you for this opportunity to help,\u201d and \u201cWhat can I do to remedy your problem?\u201d help seal your path to success.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Poor_attitudes\"><\/span>Poor attitudes<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>On various web hosting forums, I frequently read a good number of threads from members complaining about the poor attitudes of their providers. Some are about billing issues, others about downtime, but overall, it\u2019s simply about being treated professionally and with respect.<\/p>\n<p>While some prospects and clients can go overboard (in a negative way) in their discussions, provoking friction \u2013 it\u2019s important to maintain control of the conversation in a positive way. Quite often, you can turn the conversation around by simply saying you understand where they\u2019re coming from, and then calmly explain why your policies, prices or whatever are why they are.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"From_the_prospects_and_customers_point_of_view\"><\/span><img decoding=\"async\" class=\"alignright wp-image-1165 size-medium\" src=\"https:\/\/www.prolimehost.com\/wp-content\/uploads\/sites\/4\/Professionalism-300x231.jpg\" alt=\"professionalism\" width=\"300\" height=\"231\" srcset=\"https:\/\/www.prolimehost.com\/blogs\/wp-content\/uploads\/sites\/4\/Professionalism-300x231.jpg 300w, https:\/\/www.prolimehost.com\/blogs\/wp-content\/uploads\/sites\/4\/Professionalism-512x394.jpg 512w, https:\/\/www.prolimehost.com\/blogs\/wp-content\/uploads\/sites\/4\/Professionalism.jpg 640w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>From the prospects and customers point of view<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>It\u2019s become very clear that prospects and clients want results and not excuses. They don\u2019t want to know what you can\u2019t do, rather what you CAN do for them. They don\u2019t care WHY your network is down. They just want their site online NOW. They <strong>expect<\/strong> you to be professional. What they don\u2019t expect, but should, would be for you to put forth a whole lot more effort than your competition. Why? Because so few ever have!! Too many vendors sign up a client and then forget about them unless they complain somewhere down the line.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"How_one_percent_makes_a_difference\"><\/span>How one percent makes a difference<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>That extra one percent of effort on your behalf is what can separate satisfied clients from raving fans. When people say the best way to promote your business is through word of mouth, who would you want spreading the word about your company or organization?<\/p>\n<p>Raving fans will promote your company without you even asking. They\u2019ll tell their entire circle of influence \u2013 their family members, their friends, their business associates, their drinking buddies and yes, even those in their golfing circle. These are prospects you\u2019d never be able to reach on your own.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"That_one_percent_of_effort_begins_with_attitude\"><\/span><img decoding=\"async\" class=\"alignleft wp-image-1164 size-medium\" src=\"https:\/\/www.prolimehost.com\/wp-content\/uploads\/sites\/4\/Team-attitude-300x169.png\" alt=\"team attitude\" width=\"300\" height=\"169\" srcset=\"https:\/\/www.prolimehost.com\/blogs\/wp-content\/uploads\/sites\/4\/Team-attitude-300x169.png 300w, https:\/\/www.prolimehost.com\/blogs\/wp-content\/uploads\/sites\/4\/Team-attitude-512x288.png 512w, https:\/\/www.prolimehost.com\/blogs\/wp-content\/uploads\/sites\/4\/Team-attitude.png 640w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>That one percent of effort begins with attitude<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Attitudes become either the positive or negative culture of a business. They can be contagious in either direction. Have you ever heard the saying that it only takes one bad apple to spoil the cart? Or the squeaky wheel is the one that gets the most attention?<\/p>\n<p>Poor attitudes are the primary reason for customer churn across all industries. Attitudes begin from the top on down to every last member of a business, from the board of directors to the mail-room clerk. The success of any business depends on the combined efforts of its personnel.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Customers_that_dont_complain_are_not_necessarily_satisfied_customers\"><\/span>Customers that don\u2019t complain are not necessarily satisfied customers.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>How would you know if your customers are satisfied? Ask them, but rephrase your wording to, \u201cHave we exceeded your expectations?\u201d Most clients are brutally honest when asked. There\u2019s a perceived (winning) attitude when you\u2019re friendly, offer to help, follow through on your promises and deliver results to solutions you\u2019ve both agreed upon.<\/p>\n<p><img decoding=\"async\" class=\"alignright wp-image-1166 size-medium\" src=\"https:\/\/www.prolimehost.com\/wp-content\/uploads\/sites\/4\/Expectations-300x212.jpg\" alt=\"high expectations\" width=\"300\" height=\"212\" srcset=\"https:\/\/www.prolimehost.com\/blogs\/wp-content\/uploads\/sites\/4\/Expectations-300x212.jpg 300w, https:\/\/www.prolimehost.com\/blogs\/wp-content\/uploads\/sites\/4\/Expectations-512x362.jpg 512w, https:\/\/www.prolimehost.com\/blogs\/wp-content\/uploads\/sites\/4\/Expectations-211x150.jpg 211w, https:\/\/www.prolimehost.com\/blogs\/wp-content\/uploads\/sites\/4\/Expectations.jpg 640w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>Quite often, that client you threw in the category of \u201csatisfied\u201d is actually actively researching competitive bids and pricing. For whatever reason, you\u2019re not in their sights for upgraded products or services. Like I said earlier, how would you know? Do you wait until you get a cancellation notice to start trying to salvage the relationship? Sometimes, it\u2019s already too late. Your window of opportunity closed and you didn\u2019t even know it because you had the shades drawn, thinking they were satisfied.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Who_would_you_rather_give_your_hard_earned_money_to\"><\/span>Who would you rather give your hard earned money to?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>As evidenced on quite a few web hosting forums, your prospect or client starts talking about you AFTER their dealings with you, sometimes good \u2013 sometimes bad. What they say either leads to future opportunities, either with you or your competition. I\u2019ve always heard the biggest enemy in sales is complacency, but I contend that attitude is the make or break factor \u2013 up, down and across your organization.<\/p>\n<p>Think about it \u2013 who would YOU rather give your hard earned money to? A vendor with a poor attitude or one that goes overboard to help? The choice is simple.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/www.prolimehost.com\/wp-content\/uploads\/sites\/4\/2014\/08\/unnamed-e1408122780935.jpg\" alt=\"ProlimeHost Cheap Dedicated Servers\" width=\"400\" height=\"80\" \/><\/p>\n<h4 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"BROUGHT_TO_YOU_BY_PROLIMEHOST\"><\/span>BROUGHT TO YOU BY PROLIMEHOST<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>We\u2019ve been in the web hosting industry for over a decade, helping hundreds of clients succeed in what they do best and that\u2019s running their business. We specialize in Virtual Private Servers (VPS) and dedicated servers, with data centers in Los Angeles, Denver &amp; Singapore.<\/p>\n<h5 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"VPS_SERVICES_LIGHTNING_FAST_SSD_VIRTUAL_SERVERS\"><\/span>VPS SERVICES: LIGHTNING FAST SSD VIRTUAL SERVERS<span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p>Our\u00a0<a href=\"https:\/\/www.prolimehost.com\/ssd-vps-server\/\">Virtual Private Servers<\/a>\u00a0all feature high performance Xeon processors and SSD storage in a RAID10 configuration to optimize your server\u2019s performance, which dramatically enhances visitor experiences on your site.<\/p>\n<p>That speed is backed by unparalleled 24\/7 support, featuring both outstanding response AND resolution times to maximize your uptime.<\/p>\n<p><strong><em>Now is the time to join the ProlimeHost virtual private server revolution.<\/em><\/strong><\/p>\n<h5 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"DEDICATED_SERVERS_BACKED_BY_A_999_SLA_NETWORK_UPTIME_GUARANTEE\"><\/span>DEDICATED SERVERS: BACKED BY A 99.9% SLA NETWORK UPTIME GUARANTEE<span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p>We only use enterprise-class hardware in our\u00a0<a href=\"https:\/\/www.prolimehost.com\/los-angeles-dedicated-servers\/\">dedicated servers<\/a>\u00a0and offer a four (4) hour hardware replacement. Throw in IPMI for remote management, support for public and private networks, free operating system (OS) re-installs, and SATA, SAS &amp; SSD (including NVMe) storage. Call 1-877-477-9454 or\u00a0<a href=\"https:\/\/www.prolimehost.com\/contact\/\">contact us<\/a>. For everything from gaming, AMD and GPU servers to <a href=\"https:\/\/www.prolimehost.com\/discounted-dedicated-server-deals\/\">cheap dedicated servers<\/a>, we\u2019re here to help.<\/p>\n<h5 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"ASIA_OPTIMIZED_SERVERS_IMPROVING_CONNECTION_SPEED_AND_QUALITY\"><\/span>ASIA OPTIMIZED SERVERS: IMPROVING CONNECTION SPEED AND QUALITY<span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p>Procuring an Asia optimized server improves the connection speed and quality between the server and the users in Asia or China. This can reduce latency, packet loss, jitter, and bandwidth issues that can affect the performance and reliability of the server and the applications hosted on it. For more information, please call 1-877-477-9454 or\u00a0<a href=\"https:\/\/www.prolimehost.com\/contact\/\">contact us<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"What type of attitude? Of course, I mean the RIGHT attitude sells. 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