Prolimehost is staffed 24/7/365. The fastest and most effective way to get in touch with us is via E-mail. To use our helpdesk system to submit a ticket, click here(help desk link), fill in all the required fields and hit submit ticket. Each ticket is replied to within 30 minutes after it has been opened. In order to supervise and maintain a high quality support service, we insist that a unique ticket is opened for each problem through the helpdesk system. You can also visit our forums to see if there's a solution to your question.