Do you have any questions that I can help you with?
Tired of mass replies? No dubious "response time" here. We start on each case within 1 hour.
1 Hour Case Examination - Guaranteed
Tired of mass replies? No dubious "response time" here. We start on each case within 1 hour.
30 Minute Average Response Times - Guaranteed
On average work begins well under the 1 hour mark.
6 Hour Case Resolution - 9/10 Guaranteed
We say 9/10 as 90% of all tickets fall here. We leave room for 10% - such as those that require perpetual monitoring.
1.5 Hour Average Resolution Times - Guaranteed
On average cases are closed within 1.5 hours
15 Minute Reboots - Guaranteed
We monitor your server every 5 minutes. If it's down, we'll have it back online before you can say "holy cow".
Compromise Protection - Guaranteed
We don't claim to protect your server. We GUARANTEE it. See our Compromise Protection Guarantee
Data Protection - Guaranteed
Nor do we claim to protect your data. We GUARANTEE it. See our Data Protection Guarantee
24x7x365 - Guaranteed
Rain or shine, holidays, we're always here for you. Even on that occasional 366th day.
Proactive System Health Checks - Weekly
Your server's health is reviewed by one of our technicians to ensure optimal operation.
Proactive Security Audits - Weekly
A security scan/audit is also run on the system to spot for any suspicious activity and possible exploits.
Proactive System Updates - Weekly
Operating system updates are downloaded and applied to your server.
Proactive Security Patches & Software Updates - Weekly
Critical security patches and third party server software updates are performed.
Proactive Backend Server Updates - Weekly
Kernel, PHP, MySQL, Apache updates are applied or scheduled depending on your preference.
Reports - Weekly
Reports are compiled and posted to your account.
Get A Quote
Order
