Author: Steve

Customer support encompasses so much more than simply responding to a service ticket, fixing the issue and closing it out without explanation. I see so many entrepreneurs asking how …

I’ve thought about this many times even on things not web hosting industry related. Other than poor customer service or repeated outages, I think high customer fallout results from …

The key to increasing the odds that your online shopper will buy is to approach your design from your visitor’s point of view. How do you see them interacting …

SaaS, or Software-as-a-Service, is a software delivery model where software applications are hosted by a third-party provider and made available to customers over the internet. In a SaaS solution, …

Data transfer is the total amount of data, typically measured in Megabytes, Gigabytes or Terabytes, that may be downloaded or uploaded during a given month. Bandwidth refers to the speed of …